1. Introduction

Welcome to Adeluxe (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect the information of visitors and customers (“you”, “your”) when you visit or make a purchase on our website adeluxe.in (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Who We Are / Contact Information

• Website: adeluxe.in
• Operated by: [Rohan kharakwal]
• Contact Email: [kharakwalrohan@gmail.com]
• Contact Address: [vikas nagar,uttam nagar,new delhi]

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us using the above details.

3. What Information We Collect

We may collect the following types of information when you use our Site or place an order:

• Personal Information you provide: name, shipping address, billing address, email address, phone number, payment information (as required to process your orders), and any other information you voluntarily provide (e.g. via contact form).
• Automatically collected information: browser type, device information, IP address, time zone, browsing behaviour, pages viewed, cookies/data from cookies (if applicable), and other standard web analytics data.
• Order and transaction data: products you order, date/time of orders, order amount, order history, shipping/delivery information, status, and related metadata.

4. How We Use Information

We use the information we collect for purposes including, but not limited to:

• To process and fulfil your orders (billing, shipping, delivery, refunds, returns).
• To communicate with you — order confirmations, shipping updates, customer support, and responding to your inquiries.
• To improve, customise, and optimise our Site: content, user experience, features, and performance.
• For analytics and research — to understand how users interact with the Site, track browsing trends, manage cookies, site traffic, etc.
• To comply with legal obligations, detect and prevent fraud, abuse or other harmful activity.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and similar technologies to automatically collect data about your use of the Site (device, browser, pages visited, etc.). These help us improve site performance, remember your preferences, and analyze user behaviour.

If you prefer, you may disable cookies via your browser settings. However, note that disabling certain cookies might affect your ability to use some parts of the Site (e.g. checkout, account login).

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share or disclose your information under the following circumstances:

• With third-party service providers necessary for order processing, payment, shipping, delivery, and customer support (e.g. payment gateways, courier/shipping partners).
• If required by law, regulation, court order, or governmental request.
• To protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• In connection with a business transfer — e.g. sale, merger, reorganization, liquidation — in which case user information may be transferred as part of the business assets (you will be notified, if required).

7. Data Retention

We retain your personal information only as long as required for the purposes for which it was collected — e.g. as long as you have an account or an order, or as needed to comply with legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes (e.g. analytics, improving our services).

8. Security

We implement “reasonable security practices and procedures” to protect your personal and sensitive data as required under applicable law. However, please note that no method of transmission over the internet or electronic storage is 100% secure — while we strive to protect your data, we cannot absolutely guarantee its security.

9. Your Rights

Under applicable law (e.g. Digital Personal Data Protection Act, 2023 (DPDP) in India, and other relevant regulations), you have certain rights regarding your personal data. These may include (depending on context):

• The right to access or request a copy of your personal data.
• The right to correct or update your personal data if it is inaccurate or incomplete.
• The right to request deletion of your personal data, if we no longer need it for its original purpose (subject to applicable legal or business retention obligations).
• The right to object to or restrict certain processing (e.g. marketing, analytics) where applicable.
• The right to withdraw consent (if processing is based on consent), to the extent permitted by law.

To exercise your rights, or for any queries related to data privacy, please contact us at [your contact email].

10. Children’s Privacy

Our Site is not intended for use by minors (under 18 years old). We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal data, please contact us — and we will take reasonable steps to delete such data.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time (e.g. if our practices change or to reflect changes in law). If we make material changes, we will post the “Last updated” date at the top. We encourage you to review the Privacy Policy periodically. Your continued use of the Site after changes means you accept the updated policy.

12. Applicable Law & Jurisdiction

This Privacy Policy and any disputes related to it shall be governed by the laws of India, including the relevant provisions of the Information Technology Act, 2000 and associated rules, as applicable.

13. Consent

By using our Site, placing orders, or providing us with personal information, you consent to the collection, use, disclosure, and processing of your information as described in this Privacy Policy.